Terms and Conditions

Contact & Checkout

(updated 05.09.20)

Use the shopping cart and checkout page to get a shipping quote. If desired, exercise the hold at location option and receive a discount (see Shipping below).

Pay by PayPal or credit card. Please order no more than a week before you would like your item(s) shipped, we don’t hold orders for longer. We’ll confirm inventory and provide shipping information by email in 24 hours, often sooner, rarely later.

Local pickup is available in the New England area: Leominster, Route 2 (late afternoons and most weekends) or Cambridge M, Tu, W, F (6:00 a.m. to early afternoon). A $10 pickup fee and MA state tax apply. Order through the shopping cart and contact us to schedule.

Feel free to contact us (Contact tab/email) with questions. Please, no requests for freebies, discounts, price matching, or delivery-day exceptions.

Telephone numbers are collected for FedEx purposes only. All business correspondence is by email.

Shipping

(updated 05.25.20)

FEDEX PRIORITY OVERNIGHT: We ship FedEx Priority Overnight, M and Th, to any address in the continental US (includes Alaska). Priority Overnight shipping charge is based on zip code and subtotal. Shipping cost decreases with every $50 increment in subtotal. By $500 shipping is free. Save further by shipping to a FedEx Ship Center, hold at location.

At any time of year, if you’ve chosen home or business delivery and FedEx delivers beyond their guaranteed time, spiders will not be covered by live-arrival guarantee (LAG, see below). Chances are low, but deaths happen. Take advantage of FSCs–you’ve been warned.

When entering your address, enter street address followed by a comma and apartment number. Information entered incorrectly may result in a cancelled order.

FEDEX SHIP CENTERS: In any weather it’s always safest to ship to your local FedEx Ship Center (FSC), hold at location. FSCs get packages generally before 8:30 a.m., whereas local businesses and residences get packages after an additional truck ride, with delivery not guaranteed until 10:30 a.m., noon, or 4:30 p.m. The later the delivery, the higher the risk. With extreme heat, cold, heavy snowfall, or other circumstance we may insist on delay or delivery to a FSC. At any time of year, if you’ve chosen home or business delivery and FedEx delivers beyond their guaranteed time, spiders will not be covered by LAG (see below).

Save up to $10, sometimes more, shipping hold at location. Select “Ship to a different address”/”FedEx Hold at Location,” enter your zip code, select from the drop down, and use the map to find a FSC near you. The address will be automatically entered and charges will recalculate to include the discount.

FedEx does not allow live animal delivery to secondary FedEx centers (e.g., Walgreens, FedEx Print & Ship Centers, FedEx Authorized Ship Centers), only FedEx Ship Centers (just those three words).

COLD WEATHER SHIPPING: We are happy to report successful shipping year-round, even in below zero weather. In winter 2020/21 we may charge extra for cold protection. We prefer, and may insist on, shipping to FSCs in winter, avoiding last-leg cold truck rides and the possibility of truck delay.

WARMER WEATHER SHIPPING: Midday temperatures > 85F can be easily avoided by shipping to a FSC, hold at location. Across the country, the box is exposed only to cooler evening, nighttime, and early morning temperatures, generally in the 70s. At any time of year, if you’ve chosen home or business delivery and FedEx delivers beyond their guaranteed time, spiders will not be covered by LAG (see below). In the south, southwest, and southern California, where midday temperatures often exceed 100F, FSCs are sometimes the only places to which we’ll ship.

Live Arrival Guarantee (LAG)

(updated 09.03.19)

Live arrival is guaranteed with FedEx Priority Overnight delivery.* LAG requires (1) signature-confirmed delivery on the first attempt or (2) same-day, hold at location at a FSC (hub). In the event of a death on arrival (DOA), notification with a photo of the dead specimen is required within 2 hours of signature or pickup from the hub, with a pin placed through the specimen carapace. A confirmed DOA results in refund of spider cost, but not shipping cost. Our LAG does not cover DOA in the event of unpacking mishap, carrier error, or carrier delay. Carrier error is defined as carrier mishandling, including but not limited to misrouting, delivery without signature, and package damage. Carrier delay is defined as delivery later than the FedEx guaranteed delivery time. Because carrier error and carrier delay often happen in the last leg of delivery (hub to address), hold at location offers the best LAG.

*LAG does not cover packages delivered to home or business addresses beyond the guaranteed FedEx delivery time. LAG does not cover packages rerouted by the customer to secondary FedEx centers (e.g., Walgreens and others, see above).