Contact & Checkout

(updated 06.21.19)

 

Use the shopping cart to order and pay by PayPal or credit card. All major credit cards are accepted. Best to order no more than a week before you would like your item shipped. We’ll confirm inventory and shipping/tracking information by email within 24 hours, often sooner, rarely later.

Local pickup is available, $5/order:  Leominster route 2 (evenings and most weekends) & Cambridge M, Tu, Th, F (6:00 a.m. to early afternoon). Order through the shopping cart and use the Contact tab/email to schedule.

Feel free to contact us directly with questions (Contact tab/email).

Telephone numbers are collected for FedEx purposes only. All business correspondence is by email.

 

Shipping

 (updated 06.21.19)

 

FedEx Priority Overnight shipping cost is calculated based on shipping address. Use the shopping cart to determine shipping charge for a typical box to any state in the continental US (includes Alaska). FedEx 2day AM shipping is now available, M, Tu, W, without live arrival guarantee (LAG, see below).

We ship FedEx Priority Overnight Monday through Thursday. In any weather, it’s always safest to ship to the local FedEx Ship Center, hold for pickup. Please enter the address under “Shipping Address.” The FedEx Ship Centers get packages before 8:30 a.m., whereas local businesses and residences get packages after an additional truck ride, with delivery not guaranteed until 10:30 a.m., 12:30 p.m. or 4:30 p.m. With extreme heat, cold, heavy snowfall or other circumstance we may insist on delivery to a FedEx Ship Center or recommend delaying shipping to wait out a weather pattern.

FedEx does not allow live animal delivery to secondary FedEx centers (e.g., Walgreens). Please do not reroute packages to secondary centers. LAG will be void.

In rural areas FedEx may not guarantee delivery by 10:30 a.m. (instead 12:30 p.m. or 4:30 p.m.). If you live in a rural area with delivery not guaranteed until 4:30 a.m., we strongly suggest you consider shipping to the nearest FedEx Ship Center. 

 

Live Arrival Guarantee (LAG)

 (updated 04.12.19)

 

Live arrival is guaranteed with FedEx Priority Overnight delivery.* LAG requires (1) signature-confirmed delivery on the first attempt or (2) same-day, hold-for-pickup at a FedEx Ship Center (hub). In the event of a death on arrival (DOA), notification with a photo of the dead specimen is required within 2 hours of signature or pickup, with a pin placed through the specimen carapace. A confirmed DOA results in refund of spider cost, but not shipping cost. Our LAG does not cover DOA in the event of unpacking mishap, carrier error, or carrier delay. Carrier error is defined as carrier mishandling, including but not limited to misrouting, delivery without signature, and package damages. Carrier delay is defined as delivery later than the FedEx guaranteed delivery time. LAG does not cover packages rerouted by the customer to secondary FedEx centers (e.g., Walgreens, see above).

*T. apophysis females are offered without LAG. 2day AM shipping is offered without LAG.

In the absence of carrier error or carrier delay, occasionally a specimen arrives after overnight delivery in questionable condition. In some instances, decreased activity is due to reversible causes (impending molt, cold inactivity). In others the specimen fails to recover. If (1) you have taken an unpacking video and (2) we are notified within the LAG notification time window, we will follow the specimen’s condition with you for up to two weeks. If death or no improvement occurs we may be able to refund for that specimen. This offer does not apply to specimens ordered with 2day AM shipping.