Contact & Checkout

(updated 09.03.19)

 

Use the shopping cart to order and get a shipping quote (without the FedEx Ship Center discount). Upon checking out you  have the option to ship hold at location and receive a discount (see Shipping below). Payment is by PayPal or credit card. All major credit cards are accepted. Please order no more than a week before you would like your item(s) shipped, we don’t hold orders for longer. We’ll confirm inventory and provide shipping information by email within 24 hours, often sooner, rarely later.

Local pickup is available to those in the New England area:  Leominster, Route 2 (evenings and most weekends) or Cambridge M, Tu, W, F (6:00 a.m. to early afternoon). MA state tax and a $5 processing fee are charged. Order through the shopping cart and use the Contact tab/email to schedule.

Feel free to contact us directly with questions (Contact tab/email).

Telephone numbers are collected for FedEx purposes only. All business correspondence is by email.

 

Shipping

(updated 10.30.19)

 

FedEx Priority Overnight shipping cost is calculated based on zip code. Use the shopping cart to determine the shipping charge for a typical box to any state in the continental US (includes Alaska). FedEx 2day AM shipping is now available, M, Tu, W, without live arrival guarantee (LAG, see below), also with a hold at location option. Since we began offering 2day AM shipping in June, 2019, twenty-three, 2day AM orders have arrived with contents alive and well, 1 order of a single spider did not.

Many have asked if we ship in winter. We are happy to report we ship year-round, even in below zero weather, with excellent results. We have not yet tested 2day AM shipping in winter weather, but do not expect more than extra hours in an indoor facility to be involved. Heat packs and insulation are used accordingly.

We ship FedEx Priority Overnight Monday through Thursday. In any weather, it’s always safest to ship hold at location at the local FedEx Ship Center (FSC). Especially in summer, midday high temperatures can be easily avoided, because from our hands to yours, the box is exposed only to cooler evening, nighttime, and early morning temperatures, generally in the 70s. FedEx Ship Centers get packages before 8:30 a.m., whereas local businesses and residences get packages after an additional truck ride, with delivery not guaranteed until 10:30 a.m., 2:30 p.m. or 4:30 p.m. The later the delivery, the higher the risk. With extreme heat, cold, heavy snowfall, or other circumstance we may insist on delivery to a FSC.

FedEx does not allow live animal delivery to secondary FedEx centers (e.g., Walgreens, FedEx Print & Ship Centers, FedEx Authorized Ship Centers). Please do not reroute packages to secondary centers. LAG will be void.

NEW (10.30.19): Save up to $10 on shipping hold at location at a FSC near you. Select “Ship to a different address.” Find a FSC near you here: https://local.fedex.com/. Enter your zip code and click search. It may be helpful to set Filter Locations in the grey box to FSC-only by deselecting all non-FSC sites. Copy and paste the address and zip code. Type FedEx Ship Center into the space for Company name to flag our attention. Remember, we can only use FedEx Ship Centers (just those 3 words!) for hold at location. Rates will automatically be recalculated for hold at location. Savings also apply to 2day AM shipping!

Especially in rural areas, FedEx may not guarantee delivery by 10:30 a.m. (instead 12:30 p.m. or 4:30 p.m.). If you live in an area with delivery not guaranteed until 12:30 p.m. or 4:30 p.m., we strongly suggest you consider shipping to the nearest FedEx Ship Center.

 

Live Arrival Guarantee (LAG)

(updated 09.03.19)

 

Live arrival is guaranteed with FedEx Priority Overnight delivery.* LAG requires (1) signature-confirmed delivery on the first attempt or (2) same-day, hold at location at a FSC (hub). In the event of a death on arrival (DOA), notification with a photo of the dead specimen is required within 2 hours of signature or pickup from the hub, with a pin placed through the specimen carapace. A confirmed DOA results in refund of spider cost, but not shipping cost. Our LAG does not cover DOA in the event of unpacking mishap, carrier error, or carrier delay. Carrier error is defined as carrier mishandling, including but not limited to misrouting, delivery without signature, and package damage. Carrier delay is defined as delivery later than the FedEx guaranteed delivery time. Because carrier error and carrier delay often happen in the last leg of delivery (hub to address), hold at location offers the best LAG.

LAG does not cover packages rerouted by the customer to secondary FedEx centers (e.g., Walgreens and others, see above).

* FedEx 2day AM shipping is offered without LAG.